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Points Made forum and website is © 2019 as a collaboration between Banter TechnologiesTurn-Key Events, and Phillip Hunter.

Points Made Program

Points Made 2020 offers two full days of sessions on the central concepts and challenges of conversation design. Each morning features experienced and thoughtful practitioners sharing the tips and techniques they’ve accumulated, often the hard way! Afternoons will inspire as you engage in participatory discussions of the psychological, social, and emotional conversations with machines. Bring your thoughts!


Day 1 focuses on creating effective conversational products. Reality check the limitations of conversational technology and discover which business problems are good fits. 


Day 2 covers methods and practice of designing conversations with machines. Learn how to create natural interactions that just make sense, explore conversation as a cooperative action between individuals, and discover methods for adapting and refining conversations based on customer behavior.


Wednesday, June 3

10:00am - 1:00pm

1:00pm - 2:30pm

3:00pm - 5:00pm

5:30pm - 7:00pm

Part 1: Conversational Product Strategy

Lunch and  KEYNOTE  

Part 2: Conversational Product Strategy panel discussions

Networking Reception: Location TBA


Thursday, June 4

9:00am - 11:30am

11:30am - 2:00pm

2:00pm - 4:00pm

Part 3: Methods and Practice of Conversation Design

Lunch and  KEYNOTE  

Part 4: Conversations Design panel discussions

Conversation design for humans