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Points Made forum and website is © 2019 as a collaboration between Banter TechnologiesTurn-Key Events, and Phillip Hunter.

Points Made Program

Points Made offers two full days of sessions on the central concepts and challenges of conversation design. Each morning features experienced and thoughtful practitioners sharing the tips and techniques they’ve accumulated, often the hard way! Afternoons will inspire as you engage in participatory discussions of the psychological, social, and emotional conversations with machines.


Bring your thoughts and participation will be strongly encouraged!


Wednesday, June 3

9:00am - 4:30pm

10:00am - 10:15am

10:15am - 11:00am

11:00am - 11:45am

11:45am - 12:30pm


Welcome to Points Made!

Conversational AI is all about creating effortless...

Conversational AI can be a powerful tool to help p...

12:30pm - 1:30pm

1:30pm - 2:15pm

2:15pm - 3:00pm


Conversational assistants have evolved from basic ...

In the early days of a new technology, a great ide...

3:15pm - 3:30pm

3:30pm - 4:30pm


Designing conversations differs from designing oth...

4:30pm - 5:30pm


Conversation is fundamentally grounded in the conc...

5:30pm - 7:00pm

Networking Reception


Thursday, June 4

8:00am - 12:00pm

8:00am - 8:45am

8:45am - 9:00am

9:00am - 9:45am



Welcome Back!

Today, everyone has access to the technology neede...

9:45am - 10:30am

How do we design for people right now, before all ...

10:30am - 10:45am

10:45am - 11:30am

11:30am - 12:45pm

12:45pm - 1:45pm

1:45pm - 2:45pm

2:45pm - 3:00pm

3:00pm - 4:00pm


It's easy to find guidelines for conversation desi...


 KEYNOTE   Speaker TBA

Conversational AI has the potential to be a democr...


There are no shortage of "best practices" articles...