Points Made Program
Points Made 2020 offers two full days of sessions on the central concepts and challenges of conversation design. Each morning features experienced and thoughtful practitioners sharing the tips and techniques they’ve accumulated, often the hard way! Afternoons will inspire as you engage in participatory discussions of the psychological, social, and emotional conversations with machines. Bring your thoughts!
Day 1 focuses on creating effective conversational products. Reality check the limitations of conversational technology and discover which business problems are good fits.
Day 2 covers methods and practice of designing conversations with machines. Learn how to create natural interactions that just make sense, explore conversation as a cooperative action between individuals, and discover methods for adapting and refining conversations based on customer behavior.
Wednesday, June 3
10:00am - 1:00pm
1:00pm - 2:30pm
3:00pm - 5:00pm
5:30pm - 7:00pm
Part 1: Conversational Product Strategy
Part 2: Conversational Product Strategy panel discussions
Networking Reception: Location TBA
Thursday, June 4
9:00am - 11:30am
11:30am - 2:00pm
2:00pm - 4:00pm
Part 3: Methods and Practice of Conversation Design
Part 4: Conversations Design panel discussions