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Talking to Your Phone Might Become a Thing Again

Conversations with smart assistants need to be designed with a sense of place for the interactions to be truly natural. The old HCI term for considering the user's physical environment is 'context of use', but we like the shiny new term 'ubiety' too.

This research from Voicebot.ai points towards ubiety because organizations are starting to see that conversations that we have with smart assistants at home on shared smart speakers is quite different from conversations we have with assistants on our personal mobile phones.

Looking forward to digging into ubiety and context-driven design with Points Made speaker, Chris Geison.


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