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Points Made forum and website is © 2019 as a collaboration between Banter TechnologiesTurn-Key Events, and Phillip Hunter.

Points Made Introduction

Smart speakers, intelligent assistants, chatbots, Alexa, Siri, Google Assistant, and more. The conversation revolution is here and the skills to design for it are in demand.


Many human-machine conversations focus more on the technology than on the vital social, psychological, linguistic, and ethical parts of being human.  It doesn't have to stay that way.

Points Made is a forum for conversation designers—created by designers—to explore the why and how behind real conversation.

Let's work together to make this better.

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Conversation design for humans